FAQS

Each order is prepared with care. Processing usually takes 1–3 business days before shipping.
Orders placed over the weekend will ship on the next business day.

If your order hasn’t been shipped yet, we’re happy to help adjust it. Please contact us as soon as possible.

At Knot Within, we ship to many countries around the world.
Wherever you are, we hope our soft, crafted pieces can reach you and bring a little comfort to your everyday moments.
If your location is available at checkout, we can ship to you.

We’re always here for you.
If you have any questions about your order, simply reach out to us by email【support@knotwithin.com】.
Our support team will reply with care and guide you through anything you need help with. We're more than happy to help you with anything you need!

Many of our creations are hand-crafted or hand-finished, made with slow, intentional care to reflect the spirit of Knot Within.

We aim for accuracy, but slight variations may occur due to lighting and screen differences—adding a unique touch to each piece.

We accept returns within 7 days of delivery. Please email us first—returns must be sent to our dedicated return facility (not the shipping origin or store address).

Simply contact our support team and we’ll guide you through the steps.

We’re truly sorry this happened.
If your order arrives damaged, please contact us as soon as possible with a few photos of the damaged item and its packaging.
We’ll take gentle care of the situation and help you with a replacement or refund.
Your feedback helps us improve and ensure every piece arrives safely.

At Knot Within, we currently do not offer Cash on Delivery (COD) as a payment option. However, all payments are made securely online through trusted methods such as credit/debit cards, PayPal, and other available options at checkout.
We aim to make your experience smooth, safe, and worry-free.

Absolutely. All transactions are encrypted and processed through trusted payment partners.