Shipping policy

Last Updated: [1 1, 2026]

We ship our creations with care from our partner warehouses using trusted logistics providers such as Yuntu Express. Each order is prepared with thoughtful packaging to ensure it reaches you safely.

1. Shipping Locations

We currently ship to most countries worldwide.
Unavailable regions may change depending on logistics restrictions.

2. Processing Time

Our processing time (before shipment):

     1–3 business days for in-stock items

     Pre-order items follow the timeline listed on their product pages

During holidays or peak seasons, processing may take slightly longer.

3. Shipping Time

Estimated delivery times (varies by destination):

     United States: 7-15 business days

     Canada: 8–20 business days

     United Kingdom / Europe: 7–15 business days

     Australia / New Zealand: 8–15 business days

     Asia: 5–10 business days

     Rest of the World: 15-30 business days

1) Our global orders are lovingly prepared and shipped from our studio warehouse in Shanghai, China.

2) At the moment, we’re unable to deliver to certain remote island regions in Europe.
Thank you for your understanding — we hope to expand our reach soon.

3) For customers in the United States, import duties are already covered in your shipping fee, so you can enjoy a smooth and worry-free delivery experience.

These are estimates from Yuntu Express and may differ based on customs or local carrier delays.

4. Tracking

All orders come with a tracking number.
Tracking may take 1–3 days to update after dispatch.

5. Customs, Duties & Taxes

Customs fees may apply depending on your location.
These charges are determined by your local customs office and are not included in our product or shipping fees.

Customers are responsible for any applicable duties or taxes.

6. Address Accuracy

Please ensure your shipping address is complete and correct.
We cannot replace orders lost due to incorrect addresses.

7. Lost or Delayed Packages

If your package seems delayed:

     Check tracking updates: https://www.17track.net/en

     Contact local carriers

     Then email us at: support@knotwithin.com

We will assist you case-by-case.
Please note: packages marked “Delivered” cannot be refunded.

8. Shipping Costs

Shipping fees are calculated at checkout.
Free shipping promotions will be displayed on the website when active.